Customer Care Representative for Italy (m/f/d) in Berlin

About us

Contorion is the smart shop for all crafts. Our mission is to empower craftsmen and small businesses to save time and resources and therefore revolutionize the industry. To achieve this we are looking for dynamic and motivated people who want to become part of our team!

Your Tasks

• You respond to complex customer requests related to products, orders and deliveries for the Italian market 
• You consult customers on the phone and place orders for them
• You handle customer requests via e-mail
• You communicate with our suppliers in case of delivery delays
• You support the Operations team in handling and processing orders

Your Profile

• You act in a friendly and professional manner and you enjoy helping others
• You have strong verbal and written communication skills
• You ideally gained experience in customer service or completed a commercial apprenticeship
• You are familiar in working with MS Office and writing e-mails
• You speak Italian and at least English fluently, German is a plus

Your Chance

• Flexible working hours & home working: adapt your working hours to your everyday life
• Development: train yourself in internal & external trainings, in our Management Academy, mentoring offers or via e-learning. You set the agenda
• Health offer: We want you to feel good and therefore subsidise the majority of a Gymondo (sport & fitness) or Headspace (meditation) annual licence
• Positive company culture: How we work together is very important to us. If you identify with our values of transparency, respect, courage and commitment, you've come to the right place