Customer Care Representative for France (m/f/d) in Berlin

About us

Contorion is the smart shop for all crafts. Our mission is to empower craftsmen and small businesses to save time and resources and therefore revolutionize the industry. To achieve this we are looking for dynamic and motivated people who want to become part of our team!

Your Tasks

• You respond to complex customer requests related to products, orders, and deliveries on the phone
• You consult customers on the phone and place orders for them
• You handle customer requests via e-mail
• You communicate with our suppliers in case of delivery delays
• You support the Operations team in handling and processing orders
• You analyse and report customer needs and feedback to other departments
• You proactively contribute to improve internal processes in the CS department

Your Profile

• You always act professionally and enjoy helping others
• You have strong verbal and written communication skills
• Ideally, you gained experience in customer service or completed a commercial apprenticeship
• You work with MS Office, ticket systems, and e-mails are natural to you
• You speak French and at least English fluently, German is a plus

Your Chance

• Flexible working hours & home working: adapt your working hours to your everyday life
• Development: train yourself in internal & external trainings, in our Management Academy, mentoring offers or via e-learning. You set the agenda
• Health offer: We want you to feel good and therefore subsidise the majority of a Gymondo (sport & fitness) or Headspace (meditation) annual licence
• Positive company culture: How we work together is very important to us. If you identify with our values of transparency, respect, courage and commitment, you've come to the right place