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Become a part of the Contorion-Family as:

Customer Service Manager for the Netherlands (m/f/d) in Berlin

About us


Contorion is the smart shop for all crafts. Our mission is to empower craftsmen and small businesses to save time and resources and therefore revolutionize the industry. To achieve this we are looking for dynamic and motivated people who want to become part of our team!

Your Tasks

  • Responding to complex customer requests related to products, orders and deliveries on the phone for the dutch market
  • Consult customers on the phone and place orders for them
  • Handle customer requests via e-mail
  • Communicate with our suppliers in case of delivery delays
  • Support the Operations team in handling and processing orders

Your Profile

  • You always act professionally and enjoy helping others
  • You have strong verbal and written communication skills
  • Ideally you gained experience in customer service or completed a commercial apprenticeship
  • Working with MS Office, ticket systems, and e-mails is natural to you
  • You speak Dutch and at least English fluently, German is a plus

Your Chance

  • Flexible working hours & home working: adapt your working hours to your everyday life
  • Development: train yourself in internal & external trainings, in our Management Academy, mentoring offers or via e-learning. You set the agenda
  • Health offer: We want you to feel good and therefore subsidise the majority of a Gymondo (sport & fitness) or Headspace (meditation) annual licence
  • Positive company culture: How we work together is very important to us. If you identify with our values of transparency, respect, courage and commitment, you've come to the right place