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Become a part of the Contorion-Family as:

Senior CRM Manager (m/f/d) - Automation

About us

Contorion is Germany's largest online specialist retailer for professional tradesmen and industrial supplies. To realize our vision of revolutionizing the offer for small and medium-sized companies, we are looking for dynamic and motivated people who want to become part of our team!

Senior CRM Manager (m/f/d), you combine your technical expertise with strategic thinking to elevate our marketing activities to the next level through data-driven decisions.

Your Tasks

  • You make data-driven decisions to enhance customer satisfaction by recognizing and meeting our customers' needs and expectations.

  • You create automated emails with dynamic content that adapts according to customer segments, using algorithms and models to make personalized product recommendations.

  • You increase efficiency, reduce manual tasks through process optimization, and guide junior colleagues in solving complex automation tasks.

  • You ensure the integration and synchronization of data across multiple tools (e.g., CRM tool, marketing automation platforms) and activate and manage workflows through your technical expertise.

  • You continuously review the effectiveness of marketing activities and optimize channel performance.

Your Profile

  • You have a degree in marketing or business and at least 5 years of professional experience in CRM & email marketing, preferably in e-commerce companies.

  • You have a strong understanding of the customer journey and marketing process optimization and possess extensive knowledge of segmentation, personalization, and automation of email marketing campaigns.

  • You can identify technical and strategic challenges and develop effective solutions.

  • You think analytically, enjoy working strategically, and possess high technical expertise.

  • You have extensive knowledge of email marketing platforms, CRM systems, and automation tools. Programming skills in HTML, CSS, and SQL are desirable.

  • You have good English language skills, both written and spoken, and are confident in working in English. German language skills are a plus.

Your Chance

  • Flexibility: With our hybrid work approach you remain flexible and can work from your home as well.
  • Work-life balance: With 30 days of vacation, the possibility to work remotely from abroad, and sabbaticals, we take care of your relaxation.
  • Mobility: Whether by public transport or by bike, we subsidize your job ticket or job bike.
  • Health & Wellbeing: Stay healthy with us! With nilo.health and Urban Sports you can actively boost your body and mind. Our company events keep the team spirit up. Fruit, drinks and granola "sweeten" your day in the office.
  • Development: With regular feedback and training opportunities, we offer the tools for your personal development plan.
  • Culture: We live transparency, respect, courage, and passion. Our principles are anchored in the teams and create a unique, cooperative working environment.